Frequently Asked Questions

Kindly check your other folders like “Important”, “Notification” and “Spam”. Some email clients will hold emails containing OTP in other folders other than your Inbox.

No, We allow only 4 photos for each post.

Please send us an email with your concern with all the relevant details. We will review and help sort the issue.

Yes, you can login with your username / pwd and OTP verification.

1. Please check your network connection.\n2. Kindly try to upload images from your gallery rather than the camera to reduce the image size.

Once a match is found, you will not be able to edit a post. You can create a new post for the same item. But you can still add items to your KChange list.

30 days from the day you created the post. We send you renewal reminders on the 25th, 28th and on the 30th day. From the 31st day, your post will remain in your dashboard for the next 30 days for renewal and removed from the dashboard after that.

Search tags help us find you the right match. Please add relevant search tags like name, year, model, type, color, size, features etc.

NO, you just need to add one exchange item to post.

Yes, you can add up to 8 exchange items but you cannot edit your original post after a match is found.

Chat messages are purged after 30 days from the date created.

No, but we will bring this feature in future.

No, but we will bring this feature in future.

We try to prevent users from using forbidden words in the chat window and reviews. Please send us an email with relevant details and swift action will be taken to address the issues.

KChange is not liable for any fraudulent postings, We urge every user to exercise extreme caution before they share their contact information with other users and we also encourage exchange of items in person. We do not share your contact details and let you decide to share via our in app chat.